Desarrollo de un aplicativo web basado en gestión de relaciones con el cliente para la empresa Silcom Telecomunicaciones.

Abstract

The present project entitled "Development of a Web Application Based on Customer Relationship Management for the Silcom Telecomunicaciones Company" aims to develop a computer tool that allows customers and employees to quickly, easily and orderly access the information required from the client such as their plans, contracts, assigned equipment, related tickets, among others; On the other hand, this tool will serve as a communication channel between the client and the company's staff, guaranteeing quick communication to report any request or request, such as notifying the type of incident or finding out about the account status; As well as streamline customer service and information management processes, in this way the web application will not only help customers, but will also be useful for all employees in the different work areas, providing them with a tool that facilitates development. of its activities, the objective is to improve management with the client, as well as to implement a tool that records, manages and controls the entrances and exits of equipment, details of the client's information, both commercial, accounting and operational, the creation of roles and staff permits; That is why it will help to improve the control of the system that the company has, and thus optimize response times, such as registering or accessing data quickly and in an orderly manner.