Propuesta de un plan de mejoramiento en las salas de Cirugìa de la Clìnica Juan n. Corpas Ltda en la ciudad de Bogota D.C.

Abstract

The main objective of this project was the diagnosis and analysis of the management of the surgical block at the Juan N Corpas Ltda Clinic. In order to evaluate and propose improvement actions focused on the provision of the service and the care of the surgical patient. The DMAIC methodology was the tool through which the project stages and improvement strategies were identified, aimed at cleaning and disinfection processes, surgery scheduling, staffing, among others, that affect the quality of the service. During the plan, time measurement was carried out, a survey was carried out to know the degree of satisfaction of patients and / or family members, meetings with the staff (coordinator of the sterilization center, head of nursing, coordinator of operating rooms and other personnel) in order to have an approach with each of the processes associated with operating rooms.