Diseño de un modelo ergonómico en los puestos de trabajo de los procesos misionales de la Cámara de Comercio de Pamplona, Norte de Santander.

Abstract

Thanks to the Merchants Initiative and the Management carried out by businessman Carlos Eladio Mantilla, on March 10, 1943, by decree No. 518, the Chamber of Commerce of Pamplona was created, at that time the Presidency of the Republic under the mandate of Dr. Alfonso López Pumarejo and Dr. Santiago Rivas Camacho, as Minister of the National Economy. Which is a legal person, private law, corporate, trade and non-profit, composed of merchants registered in the Commercial Registry (Industrialists, Traders, Farmers, Livestock, among others), whose primary objective is to be a depository of the public trust corresponding to him to keep the Mercantile Registry that is the most valuable source of information for the business life in a way that is effective and positive factor of organization of the mercantile activity. The Jurisdiction of the Chamber of Commerce of Pamplona, was established by decree 74 of 1976, Article 27, which includes the municipalities of Pamplona, Bochalema, Chitagá, Cacota, La bateca, Mutiscua, Pamplonita, Silos and Toledo, in the North Department of Santander. (PAMPLONA C. D., 2019) This entity as a service provider company needs adequate customer service by its employees, therefore, it is essential that they have the best disposition, health and energy. Therefore, it was decided to design an ergonomic model in this company for a period of 4 months, based on three stages, the first is a diagnosis, in which an observation, survey, interview and measurement format will be carried out. the environmental factors which will allow obtaining true results about the flaws that the company has regarding the design of jobs, then the second stage will be carried out, which consists in the design of the ergonomic model taking into account virtual tools used by specialists such as ERGONAUTAS through two of its important methods for office work and the last stage is the creation of an action plan that the company can take into account if it wishes to implement the model. It seeks to improve the environment of workers in terms of their workplace, environmental factors and organizational climate, since if the entity manages to implement or execute this model, it will be able to see in a short time how the productivity, efficiency and performance of its internal clients increases , and therefore of the company as such, taking into account that in this entity ergonomic models have not yet been implemented as such, but only superficial studies of the subject and proposals that do not show the reality of the Chamber of Commerce have been carried out to this problem.