Evaluación y medición del registro de suscriptores y tarifas en la prestación del servicio público de aseo de la empresa Empopamplona S.A E.S. P.

Abstract

This study aims to obtain real and reliable information on the costs by component of the public sanitation service of the company EMPOPAMPLONA S.A E.S. P in the periods between 2019 and 2020. Currently the company has 15,682 subscribers of the public sanitation service, being a base data to determine the real cost of the service and likewise the cost of each of the components that comprise it, for this it is necessary to conduct a projective research which consists in the development of a proposal, a plan, a program, therefore, a solution, adaptation or improvement to a problem or need of the result of an investigative process. For all of the above, it is necessary to extract data in the form of records, direct observation and inquiries to the people involved in the provision of the service, continuing with the analysis of costs and ending with proposals that allow the sustainability of the budget allocated to this service or the formulation of new technical studies that contribute to its improvement.