Diseño de una propuesta ergonómica en los puestos de trabajo en el área de la Secretaria de Gobierno de la Alcaldía de Pamplona.

Abstract

The study project entitled "Design of an ergonomic proposal in the workstations in the area of the government secretariat of the mayor's office of Pamplona", was created for the area of the government secretariat of the mayor's office of Pamplona, the Mayor of Pamplona is a public entity responsible for directing the administrative action of the municipality, with the aim of seeking the general welfare and improving the quality of life of the people of Pamplona. For its part, the area of the Secretary of Government is the second authority of the municipality of Pamplona, responsible for helping the vulnerable population such as victims, people with disabilities and the elderly, and in turn is responsible for the order of public spaces, for this it is important that their workers have the best possible working conditions in their jobs, so it was decided to design an ergonomic proposal in this area for a period of time of approximately 4 months, in which the proposal was based on three phases, The first one is the diagnosis in order to know the current situation through a survey, an interview and an observation format, which will allow to obtain results in real time about the deficiencies in the design of the workstations, then comes the second phase in which the design of the ergonomic proposal is proposed considering virtual tools such as ERGONAUTAS through the use of two important methods (LEST and ROSA) for office work and the third and last phase which consists of an action plan of active breaks. All this in order to improve the conditions and environment of workers in terms of their workplace and work environment, because if this ergonomic proposal can be implemented, it will be possible to see an increase in productivity, efficiency and performance of workers.