Aplicación de la herramienta Six Sigma en la mejora de los procesos.

Abstract

He work methodology that focuses its efforts on reducing failures in the provision of services and production processes, was born as a business strategy and has gained a greater reputation over the years in other business areas. Currently, many companies include Six Sigma as part of their philosophy to improve the characteristics of a product or service, reducing errors in internal processes. The main function that the Six Sigma method performs is to improve quality by reducing error or failure variation to a minimum. Due to the above, this monograph is based on a contribution of specific and notable information on the Six Sigma tool, which participates in the different aspects of management, thus seeking the possibility of projecting growth in the productivity of any company, increasing your profits and the quality of your deliveries. For this investigative process, different aspects are displayed within which the application and diversity phases are developed; Regarding this, the phases are stipulated in the same way that are relevant, taking into account the development of their objectives. After the phases determined for the development of the theme, it is necessary to indicate that these are in a conceptualization of the terms. At the same time, importance is given to the way of use, who makes use of this tool and who can use it or who has used it. Providing usefulness as a testimony in which the effectiveness of the technique is reflected, in this order of ideas there are also some criticisms and shortcomings that have arisen in the process of its application in companies. Finally, a proposal for establishment is established as an advance option before the processes of both the income and the business relationship.