Evaluación del uso de las herramientas de calidad y productividad por las Mipymes de Cúcuta, Ocaña y Pamplona en el año 2008 y el año 2015.

Abstract

Nowadays the use of the word quality in the business field is in full growth, due to the internationalization of the media and technological advances, we find that users are increasingly informed about the quality parameters of a product or service, thus converting to users in stricter, demanding consumers and with higher quality expectations, which is why it is very necessary to properly use quality and productivity tools in the production and administrative processes of companies to satisfy not only customers but also the company's own objectives. (INSteractúa, 2017) In addition to the above, companies can obtain many benefits from implementing or using a Quality Management System and an adequate use of productivity tools, such as continuous improvement, identification of errors in production and administrative processes, and greater satisfaction of the client, among others. (isotools, 2017) This research will determine the level of use of quality and productivity tools in 2008 and 2015 by the MSMEs of Cúcuta, Ocaña and Pamplona through a statistical analysis based on surveys carried out in 2008 and in 2015 by the INGAPO research group. Initially the research is developed with the classification of the surveys according to the city in which they were applied, then the results obtained from the tabulation of surveys for 2008 and 2015 were analyzed, to later compare the results obtained in these two years globally (Cúcuta, Ocaña and Pamplona) and individually or city by city of the use of the tools (Cúcuta 2008 vs 2015, Ocaña 2008 vs 2015 and Pamplona 2008 vs 2015). In the final part of the research, the results of the same were the number of applied surveys, 182 and 160 surveys being those applied in the cities of Cúcuta, Ocaña and Pamplona in 2008 and 2015 respectively, later it was concluded that the tools The most used quality were the control charts, brainstorming and MRP and the least used six sigma and constraint theory; Finally, through the comparative analysis, in 2015 there was a 5% increase in the use of quality and productivity tools compared to 2008 and it was evidenced that companies have a wrong appreciation regarding the qualification of the quality control they use , because most of them consider their quality control processes outstanding or excellent, but their administrative and production error rates show the opposite.