Enfoque basado en procesos en las empresas de calzado en el departamento de Santander.

Abstract

This article establishes a methodology that allows manufacturing companies, especially those in the footwear sector in Santander, to effectively adopt a "process-based approach" to managing their activities and resources. This approach is a basic and fundamental management principle that allows organizations to have a results-oriented direction, improving their effectiveness and efficiency, in order to obtain a good performance of the production processes and to reach the proposed objectives. A descriptive type methodology was used, obtaining information from various secondary sources, where an analysis of publications in open access databases, such as scielo and dialnet, was carried out to identify those aspects of interest to be taken into account in order to effectively apply the process-based approach. The methodology of the article followed the following phases: 1. Literature review, where the theoretical methods to reveal the essential relationships of process management were found. 2. The methodology for implementing a process based approach was established. 3. The benefits of implementing it were presented. The main findings indicate that the methodology proposed in this article has similarities with those proposed by other authors such as Mallar, Negrín Sosa, Medina León, Nogueira Rivera, & Hernández Nariño, and Marrero Araujo. Similarly, they differ in that the methodology proposed here, is in line with the methodology presented by ISO 9001, in its latest version 2015, to implement a process-based approach. The proposed methodology is clear and easy to apply, to motivate senior management to implement it, and increase the level of their commitment, to meet the proposed objectives and improve customer expectations.