Estrategias para optimizar procesos de gestión en la recuperación de cartera de la empresa de servicios públicos Empopamplona S.A. E.S.P, municipio de Pamplona, Norte de Santander en el año 2021.

Abstract

The objective of the study is to analyze the situation of the overdue portfolio of the public utilities company Empopamplona S.A.E.S.P of the municipality of Pamplona, Norte de Santander for the year 2021 and to propose strategies for the optimization of the recovery management processes of the overdue portfolio. For this reason, the study follows a quantitative methodology with a descriptive approach. The research is composed firstly, a brief characterization of the users belonging to the public utilities company Empopamplona. of public utilities Empopamplona S.A. E.S.P., where certain socioeconomic factors are determined.bsocioeconomic factors are determined. Next, an analysis of the commercial portfolio of the company is made and a description of the causes for the lack of timely payment by the users is made, finally, a strategic plan to optimize the portfolio recovery processes is made.