Estandarización del proceso del talento humano para la empresa Servicios Integrados Pancol S.A.S.

Abstract

The present work was developed in the catering service Company in the city of OritoPutumayo, with

the purpose of designinga documentation system that allowed to standardize the processes of the human talent área of the firm integrated services PANCOL SAS, and of this. To increase its effectiveness and efficiency base don the international standard NTC-ISO 9001. The restoration process was carried out as a result of the economic situation, which the business sectors have in order to improve their food services. Therefore, weproceeded to diagnose, define, design the process map with reference to the policies of positions, profiles and functions that the human talent process has, compared to the vision that the PANCOL Company has with reference to the activities carried out. For its development , a series of instruments were used that were very useful for the fulfillment of the objetives, such as diagnosis, interview, where it allowed to strengthen those ties of the organization for the good business operation. Therefore, the findings found here were to train the staff in the quality mangement system, in relation to the vision that it has according to the quality products they offer and thus be able to open new markets.