Gestión de los procesos de asesoría con los clientes del Centro de Desarrollo Empresarial de la Universidad de Pamplona.

Abstract

The Business Development Centers -BDC are an industrial policy instrument that seek to develop capacities within companies, and promote the creation of new production units, offering long-term, advice, support, and training. They are based on the adaptation for Colombia of the Model Small Business Development Center –SBDC from United States. The Pamplona Business Development Center is led by the University of Pamplona and it operates in the Virgen del Rosario facilities of the University of Pamplona. Its leadership in front of the Center was made official with the visit of the Ministry of Commerce, Industry and Tourism, what formally verified the administrative and operational resources to the house of studies. The main objective is to become an initiative for entrepreneurs and businessmen from the region, offering an education in commercial areas to facilitate the start and foundation of new companies and promote existing ones to improve the economic development of the city in order to boost business development and generate economic impact at the local, regional and national levels. Enforcing its mission which is business acceleration and growth for the development of the productive sector in Pamplona and its other eight municipalities, it worked with Velazca fashion house, which is a clothing and art brand led by its creative director and owner Mónica Mantilla located in Pamplona, Norte de Santander. Its work focuses on a mix of fashion and art to create perfect pieces that help transform the lives of children and families facing cleft lip and cleft palate condition, there it carried out a permanent accompaniment to a consulting process with Innpulsa Colombia in the structuring of a commercial and financial plan. Similarly, it worked with the Business Development Center to determine its processes and integrate them into the SIG of the University of Pamplona. For these activities a series of instructions must be followed. This with the aim for documenting all the processes to certify it with ISO 9001 of 2015 and generate satisfaction for our clients.