Diseño del sistema integrado de gestión fundamentado en las normas ISO 9001:2015 e ISO 45001:2018 en la empresa Mi Red Comunicaciones ubicada en la ciudad de Pamplona (Norte de Santander).

Abstract

The purpose of this proposal is to identify what would be the advantages of designing an integrated management system taking as a guide the ISO 9001: 2015 and ISO 45001: 2018 standards in the company MI RED COMUNICACIONES, located in the city of Pamplona Norte de Santander, identifying, analyzing and proposing the possible strategies that the students consider with the help of employees, manager and related personnel could be improved, or created according to the applicable norm. Taking into account the current behavior of the economy where it constantly faces different challenges that test the possibility of maintaining itself in the market the implementation of a management system to define, organize, validate and review the processes that allow to compete effectively in the market, this document seeks to identify both shortcomings and potentialities of the company, as well as to evaluate to what extent these standards can be put into practice within the company and the impact it would generate on customer satisfaction, profits, recognition and good name of it. It will begin with the diagnostic analysis of the company in general and each of its areas and processes, for which the respective data and information collection will be made to know the different processes of presenting it to the company's senior management and based on The feedback that is obtained begins with the design of the Integrated Quality Management System - Health and Safety at work, applying the PHVA cycle. Then, with the information collected and knowing directly how the company works, the document structure of the integrated management system for the company Mi Red Comunicaciones began to be elaborated, regularly informing senior management of the customized process as it progressed. After having the documentation and the structure of the company's processes, an annual plan was prepared that contains the activities to be carried out during this period, in order to facilitate the senior management of Mi Red Comunicaciones in making decisions for the implementation of the integrated management system.