Diseño del sistema integrado de gestión basado en las normas ISO 9001-2015, ISO 45001-2018 e ISO 14001-2015 para el proceso de alcantarillado de la empresa Aguas San Juan S.A E.S.P.

Abstract

The implementation of Integrated Management Systems is booming in today's organizations worldwide, since having an integrated management system generates multiple benefits that allow the business increase, the exploration of new markets, the greater competitiveness, the provision of high quality services or products, the optimization of their processes, the mitigation of possible environmental, social and cultural impacts, among others; The above starting from the need to provide a better service, meet the needs and requirements of customers. The integration of Management Systems represents an opportunity to emerge, advance and potentiate the purposes and objectives of any organization. That is why this document was projected in: "Design an Integrated Management System based on the ISO 9001-2015 Quality Standards, Safety and Health at Work ISO 45001-2018 and Environmental Management ISO 14001-2015 for the process of Sewerage of the company Aguas San Juan SA E.S.P. " The proposal was developed through three stages of Diagnosis and planning, documentation and elaboration of indicators of the process and formulation of indicators. The first stage of diagnosis and planning was developed with the purpose of demonstrating the current state of the sewage process of the company, and thus achieve the planning of the activities and strategies to be developed in the later stages. The second stage involved the preparation of the necessary documentation for the sewerage process based on the requirements of the standards of Quality, Safety and Health at Work, environmental management, which were structured as an integrated process. Finally, the third stage of the project included the formulation of indicators for the Design of the Integrated System to the Directives and personnel of the company waters San Juan S.A. E.S.P.