Diseño del sistema integrado de gestión según lineamientos de las normas ISO 9001:2015 y OHSAS 18001:2007 en el proceso de prestación de servicios de salud en la IPS código azul medicina en su hogar S.A.S.

Abstract

The present project will have as purpose design an integrated System of management, which allows the interaction of the quality systems and the safety and health in the work, under the limits of the international procedure of standardization, ISO 9001:2015 and OHSAS 18001:2007 in an institution provider of services of health. The institution has strained for the standardization of the activities in his years of functioning him pointing at a system of management that allows to optimize his processes, though there becomes visible the lack of orientation and leadership for the development of the activities that coordinated allow to design and to implement systems of management in the institution. Since institution provider of services has focused his efforts and resources to improving the levels of satisfaction of the users and clients, orientated everything in search only of a System of quality management, since it is considered by the high direction as the best option to be positioned in the sector of the health and of some form the commitment has been left of side by the system of safety management and health in the work. For the achievement of the aims of the project it has considered to realize three stages: to realize the diagnosis of the company, to elaborate the documentation and finally to socialize part of the elaborated documentation. The previous thing will allow to raise the design of the integrated system of management that once implemented he contributes to the improvement of the labor environment and of the satisfaction of the clients, as well as the achievement of the certification of the processes I object of study.