Análisis del Servicio público de energía eléctrica para la Región Caribe colombiana a través de la matriz de Vester en las influencias indirectas durante el periodo 2016 – 2017.

Abstract

The following work presents a study on the main causes and consequences of the quality difficulties that are registered in the provision of electrical energy service in the Caribbean Region, a cause of the continuous interruptions in the provision of electrical fluid. The main objective was to analyze the impact generated in the electric service, which is the position that locates the location of the quality indicators products of the studies carried out by the Superintendency of Public Services, in comparison with other companies that offer the same service at the national, as well as what has been the trend in the number of subscribers by Strata and by productive Sector in relation to the consumption of kilowatts within the period taken as a reference for the study in the entire Colombian Caribbean Region; in order to establish parameters of affectation suffered by the community in general and the evaluation of possible strategies or variables that can mitigate the problem. The methodology detected was the exploratory type due to the scarcity of studies carried out on the subject, then this descriptive part was developed, based on studies carried out, in order to carry out the analysis of variables and figures collected, in a given period of time, by official entities of the sector. The significant results point to possible business policies or key variables to be implemented by the service provider, in order to improve the service; reasons supported by the disagreements manifested by the subscribers due to the unforeseen, continuous and prolonged power cuts that occur continuously in this area of the country, as well as the lack of investment and modernization of the coverage system or energy network with that account the company.