La inteligencia emocional como estrategia de afrontamiento en resolución de conflictos de tipo vecinal del municipio de Villa del Rosario Norte de Santander

Abstract

The main objective of this research work was to explore the coping strategies used by people in the municipality of Villa del Rosario, Norte de Santander, for the resolution of neighborhood conflicts. It was developed under a qualitative research approach of narrative type, the population sample consisted of five participants of the municipality with the characteristic of having presented a neighborhood conflict. The type of sampling is of type cases. The techniques that were applied for the data collection were semi-structured interviews, focus group and documentary analysis. Within the results it was found that direct confrontation is the strategy most used by the participants of this study, however, these confrontations were regulated by emotional states that generated little adaptive answers for the solution of conflicts. On the other hand, emotions regulated behavior during the conflict process, these emotions led to the generation of violent acts, which in some cases generated physical violence, without any control over these emotions and therefore without using the emotional intelligence The final result of this research left as a product the creation of a booklet where it teaches how to develop emotional intelligence as a strategy in conflict resolution.