Planteamiento de un proceso de mejora continua en el departamento de Controller y auditoria con base en la Norma ISO 9001 versión 2015.

Abstract

The Santander incubator company goes in search of the recertification in ISO 9001 version 2015 standards, but this is something that requires time and effort on the part of all employees; is because of this that every company process performed changes and relevant amendments to achieve the continuous improvement required by the standard; For this it was necessary to establish a set of activities which cover most of the requirements of the standard; was a matrix of risks in the audit process since ISO update is based on the study of risks, the characterization of the process was modified in the same way and was the flow of life, all based on the PHVA cycle and implementing method of continuous improvement Kaizen. for each of these activities in a timely manner it became necessary to conduct a full study of the standard which was socialized with the audit team, all this in order to contribute to the process of continuous improvement and compliance by the standard.