Metodología para el seguimiento a la Gestión de los Procesos Logísticos y Técnicos de la Empresa Gaseosas Lux S.A.S en la ciudad de Cúcuta.

Abstract

This project consists of the development of a methodology for monitoring the management of logistics and technical processes from the operations management of the company Gaseosas Lux S.A.S in the city of Cúcuta, for which a methodological development is proposed based on the initial diagnosis, in order to identify the levels of knowledge and management of management indicators, In order to generate the due documentary validation of the monitoring system, which will serve as a basis for the development of a control panel that aims to analyze in a simpler way the data involved in the construction of the indicators, for which various tools are used to help collect, analyze and synthesize the data, tools within which you can find the Ishikawa diagram, the D.O.F.A. analysis, the generation of pivot tables and with it the development of dashboards, which finally summarize all the relevant data for the indicators. It is no secret to anyone that the incorporation of indicators to the processes of a company aims at continuous improvement and in this way evaluate the performance of leaders in meeting goals, and how they manage the resources they have, for which the indicators must meet three conditions, which must be quantifiable, achievable and must contribute to the company. That is why throughout this work the data classes and the importance of them for the development of process management, both in the technical and logistics areas, are dimensioned.