La Teoría de Colas como herramienta estratégica en la optimización del Sistema de Atención en la E.S.E. Hospital Jorge Cristo Sahium.

Abstract

This research aims to examine queuing theory and service management through a theoretical study; illustrates the importance of executing wait-time management methodologies for many organizations, such as banks, lines, telecommunications companies, and police departments that routinely use queuing models to help determine the capacity levels needed to respond to queues. demands experienced in a timely manner. Although queuing analysis has been used in hospitals and other healthcare settings, it is not widely used in this industry. However, given the generalized time delays that occur in the care process for scheduling appointments in most health care institutions (hospitals, clinics, or health centers), which meet the growing demands with very limited , adopt queuing models because they are very useful in developing more effective policies for bed availability and staffing, and in identifying other opportunities to improve service. This document further describes the basic queuing models, as well as some simple modifications and extensions that are particularly useful in the healthcare environment, customer service for assigning appointments, through literature analysis that provides examples of their use, the critical issue of data requirements, as well as the choice of the model and the interpretation and use of the results.