Propuesta de estandarización de procesos y operaciones aplicado en los puntos de venta de la Empresa Fruttec Express S.A.S de Cúcuta, Norte de Santander.

Abstract

This study is based on the need of the company Fruttec Express S.A.S. in the area of points of sale to have an internal control tool, such as a procedures manual, in order to standardize the processes and operations carried out in this sector of the organization, which in turn allows documenting these processes, facilitating the consultation of these processes to the workers who are involved in these activities. The methodology used for this research includes different methods of information gathering, among which qualitative interviews, surveys and field observation stand out, in which the people who are daily involved in this work were involved, together with the company's top management, identifying those operations that generate a positive or negative impact. The implementation of the procedures manual resulted in an improvement in productivity, since there was an increase in efficiency in the different points of sale thanks to the reduction in manufacturing costs, since there is greater clarity for the collaborators on each of the processes to be executed.