Propuesta de Diseño del Sistema Integrado de Gestión basado en la NTC Iso 9001:2015, NTC Iso 45001:2018 en la Alcaldía Municipal de Villa del Rosario.

Abstract

This project called design proposal for the integrated management system based on NTC ISO 9001:2015, NTC ISO 45001:2018 in the Villa Del Rosario Municipal Hall is a fundamental basis for the entity to gain access to an international certification, standardizing the processes developed in each of the dependencies and thus offer the best service to citizens. The project was divided into three fundamental phases, the diagnosis that allowed to know the level of compliance of the entity in terms of regulatory requirements, once the already structured documentation was identified, the second phase was developed where the supports were updated. existing documentaries and creation of the remaining documentary supports, the matrix of interested parties, risk matrices, there are roles and responsibilities and other required documentary supports that allow access to certification. In the third phase of the project, a work plan was defined in which each official is made aware of their role and responsibility within the organization, likewise, it is proposed to provide continuous training regarding the technical standards implemented and carry out follow-ups and audits. constants that allow the entity to take the necessary corrective and preventive actions to offer quality services to the public.