Aplicación de la Guía Técnica Colombiana Iso 9004:2018 para la mejora continua de los procesos en la Empresa R&R Occitelf S.A.S. Villa del Rosario, Colombia.

Abstract

This project consists of the application of the Colombian Technical Guide ISO 9004:2018 for the continuous improvement of the processes of the company R&R OCCITELF S.A.S in the municipality of Villa del Rosario, in order that the company can fully comply with the quality requirements stipulated in ISO 9001:2015, updating these through the guidelines provided by the technical guide, establishing a systematic and structured process that allows you to know, maintain and improve quality standards. In this way, we can satisfy the needs of our clients, having tools to meet the requirements requested by each one, thus offering the highest quality standards and, therefore, ensuring business continuity. For its due development, various tools of industrial engineering were implemented, which were applied as a response and evidence for compliance with three established phases, mainly contemplating the diagnosis of the initial degree of maturity of the organization, through which the different aspects were known. points of view of the leaders and responsible for the system, the level of compliance with ISO 9001 was verified and thanks to the self-assessment offered by the technical guide, it was possible to identify its current degree of maturity. Next, a one-year improvement plan and a 3-year prospective analysis are structured, in order to visualize the continuous improvement provided by the ISO 9004 guidelines, previously evaluating and controlling the risks to finally propose formats and a scorecard. Monitoring and control, to deal with the critical phases initially identified.