Análisis del Modelo Teoría de Colas para la optimización en la industria del servicio. Estudio de caso parqueadero.

Abstract

In this monograph “Analysis of the application of queuing theory for optimization in the service sector. Parking case of the Portal del Prado Shopping Center” is carried out with the aim of teaching queuing theory models, postgraduate work research, articles, monographs and books that have reflected this topic, the great importance of waiting lines in our daily lives, shows us how we could solve and advise in waiting situations whatever they may be. Over the years, companies always seek to improve their processes and, above all, minimize their time. With the mathematical models of queuing theory, an improvement can be obtained in customer service sectors, but also in industries with industrial processes. It can also be concluded that the modeling approach used is ideal for the study of the described scenario and the model used (MMK model) correctly explains the type of situation under study.