Propuesta de mejoramiento de la productividad en línea de frente basado en el estudio de cargas laborales en IPS servicios especializados FCB, Cúcuta N/S.

Abstract

Health entities largely seek to improve their productivity, providing better patient care that are the raison d'être of these service companies, For this, at present, several aspects that greatly affect the execution of the activities of the collaborators are taken into account. Because a happy worker is more productive and competitive, that is why, this project consists of carrying out a proposal to improve productivity in the admission and registration process executed by the front line area in the IPS specialized services FCB of Cucuta N/S, taking into account in the first place an evaluation process current. How the activities are, carried out and what psychosocial factors are involved in this process, the second and third phase contemplates the design and evaluation of the proposal, in which an industrial engineering tool such as the study of, workloads was, implemented, in order to help in the productivity of this area. In the execution of this project it is possible to identify different times invested in the realization of the process, activities that demand attention and psychosocial causes, that directly affect each worker, with this it was possible to establish a series of proposals that help in the productivity of the area, but taking into account the basic needs of each one, it is also possible to see the importance of human resources, not just of service.