Importancia de las herramientas de mejora continua en la calidad de los procesos del sector calzado en Cúcuta .

Abstract

The footwear sector in the municipality of San José de Cúcuta has been experiencing serious difficulties in staying afloat, especially since most of them are family-owned SMEs, which produce using artisanal methods, without counting on the absence of a suitable professional profile in the positions of Manager, Administrator and Head of Operations. For this reason, the general objective of this study was to argue the importance of Continuous Improvement in the quality of the processes of the footwear sector in Cúcuta with the implementation of this philosophy at a strategic level through a management tool such as the Table of Comprehensive Command (CMI); which allows Bahía Palma Shoes; for which a descriptive and field investigation was carried out, assuming the quantitative approach, with the application of a survey with 12 items or questions, carried out on a sample of seven (7) footwear factories in the San Miguel neighborhood, as well as such as the timely review of the processes at the Bahía Palma Shoes company, taken as a case study for the application of the Balanced Scorecard, as well as the description and formulation of the evaluation and monitoring indicators for the four (4) perspectives that are : Financial, Clients, Internal Processes and Training and Growth. Leaving as a result not only the demonstration of the added value that the Continuous Improvement approach gives to the company, but also the possibility that said model be replicated in other companies in the footwear sector, thereby promoting the economic and social development of the company. North Santander region.