Diseño documental del Sistema de Gestión de Calidad bajo la norma ntc Iso 9001:2015 en la Empresa Renacer, Pamplona.

Abstract

The purpose of this work is the Design of the Quality Management System under the ISO 9001:2015 Standard in the Human Talent process in the RENACER company located in Pamplona, Norte de Santander, the organization wants to position itself as one of the best in the area of solid waste use focused on continuous improvement and based on risks and based on processes. It is extremely important to define the PHVA cycle of the Human Talent process that focuses on its characterization, with its inputs, planning, doing, verifying, acting and outputs, where it is made up of indicators, formats, procedures, legal matrix, matrix of risks and opportunities, a manual that makes up all the documentation of the process. The company does not have any documentation of the SGC; therefore, it is suggested to start with the general system requirements and then with those of the Human Talent process, first, a diagnosis of the current situation of the company was made to proceed to carry out the documentary preparation item by item for compliance with the standard and finally the actions for the implementation of the SGC were carried out.