Análisis de las metodologías 5’s y Kaizen como estrategias para la mejora continua en la Empresa Interrapidisimo S.A. del sector mensajería y carga en Pamplona Norte de Santander.

Abstract

Courier, transport and cargo companies have been experiencing exponential growth over the years in service, this is because with the arrival of virtual purchases, global communication and the frequent entry into the economy of necessary products or unnecessary (according to the perspective of each client), generate consumerism in people, resulting in a frequent fluctuation of orders that must be sent from one place to another regardless of distance. However, the vast majority of courier and freight transport companies have not been able to adapt to the demands of this new era, either because they cannot reach certain places, because of their lack of organization or, in exceptional cases, because of their lack of commitment to customers who request their services, leaving the sector without even being able to implement improvement strategies. For this reason, this document holds the postulates of the 5's and Kaizen methodologies, making a theoretical investigation of its applicability in various sources of information such as: articles, magazines and projects, this in order to analyze the importance that has for the organizations and the benefits that can be acquired with them and thus achieve a favorable status between parties. For this reason, this document raises the idea that these tools lead to improving quality and productivity in the collection, transport and delivery of orders in the company Interrapidisimo S.A, where the competitive advantages that can be implemented in the growing evolution in the market will be observed. courier and cargo sector.