Actualización del Manual de Procesos y Procedimientos para el Área del Sistema de Gestión de Calidad de la Empresa EMPOPAMPLONA S.A. E.S.P.

Abstract

The purpose of this investigation was to update the processes and Procedures Manuals in the area of management and quality of the company EMPOPAMPLONA S.A E.S.P. The investigation that was carried out is of an exploratory, descriptive type, through the observation method, since it is an Update process that arises the need to carry out a previous study of the tasks that intervene in the procedures of the integral management area. For the collection of data with which they will achieve a diagnosis of the real situation, unstructured interviews were carried out with the head of quality management; as well as direct observation through field diaries. Subsequently, an internal audit was carried out to analyze the procedures of each one of them, on the other hand, the document matrices and the comparison of old documents with the updated procedures were carried out in each of the formats that required it, according to the requirements of the ISO 9001 of 2015 Quality Management Standards and the use of these formats in each procedure.