Análisis en el Sistema de Líneas de espera en la Cooperativa Credicoop ubicada en Fonseca (La Guajira).

Abstract

This monograph is based on the analysis of the waiting line system applied in the entity, Cooperativa Credicoop, at its headquarters located in Fonseca (La Guajira), carried out through the use of models based on queuing theory. Although the issue of queuing in entities tends to be tedious, when they are formed for a long time and the purpose of this, was to reach the analysis that allowed measuring the operation of the process that is currently carried out. regarding your service and your demand, together with possible scenarios that may arise, to propose a solution if it is the case. The use of the following tools was necessary: the clock, to take times regarding variables such as arrival, service time and departure; the Excel computer program so that as the data is collected, they are organized when required, create the tables and graphs that were convenient and later the POM-QM for Windows software was used for model calculations. The type of investigation in which observation is used and consistent with this case, is of a descriptive type for the reason that, during a period of time corresponding to one month, it was possible to obtain details of the operation of the entity regarding its waiting line and services. In accordance with the applied case, the MMS model is used, so that, according to Kendall's notation system, the two M's mean that the times between arrivals and service have behavior based on an exponential distribution, also presenting a Poisson input process, having a total of S servers available for customer service. With the analysis of the queuing system, it was possible to conclude based on the results obtained by applying the mentioned model and with the current servers (2), they work in a way that the process is bearable, but if you add another server, the times tend to decrease. reduce and therefore the service offered to the demand that arises is improved.