Contribuir a estructurar la información relacionada con las Gerencias de Gestión Humana y Planeación Comercial de la compañía Claro Colombia.

Abstract

This work reflects the Professional Practice Report, through which I want to share the results that I achieved as a student of Business Administration at the University of Pamplona when I joined the Claro Colombia company, presenting myself to a call through the internet and passing several exams. ; Upon joining, it was very satisfactory, since I was able to observe the business world of a multinational, I began to make the most of my professional practice in a very disciplined way and attentive to any request from my bosses; As the days went by, I got to know the purpose of the Claro Colombia company in expanding the positive impact of information and telecommunications technologies, the interest in supporting the country's transformation towards digital and putting networks at the service that support groups vulnerable and continuous in the learning process and the strengthening of knowledge of students, teachers and parents, children and young people. The professional practice allowed me to contribute to structuring the information related to the Human Resources Management and Commercial Planning departments of the company Claro Colombia from an organizational culture based on values whose purpose is to guide the different processes of the Company towards excellence and thus contribute to the achievement of the main goal of its operation: customer satisfaction, working to strengthen communication channels and options with its stakeholders, in line with the continuous improvement processes that are developed to diversify and innovate points and ways of Contact.