Diseño del Sistema Integrado de Gestión bajo las normas ISO 9001:2015 e ISO 45001:2018 para la empresa Ran-Cars S.A.S en Pamplona Norte de Santander, Colombia.

Abstract

In this research an Integrated Management System (IMS) was designed under the requirements of the International Organization for Standardization (ISO) ISO 9001:2015 Quality System and ISO 45001:2018 Occupational Health and Safety Management System. According to its mission and services, the company was Diagnostic and Repair Automotive Center RAN -CARS S.A.S, it is located in Pamplona – Norte de Santander. Firstly, it was identified that the company have not had standardized processes, protocols, guidelines, requirements, or specific formats that are part of an IMS under the ISO standards. To start the development of the proposal, an external and internal diagnosis of the current state of the company was made based on the requirements of the IMS under the standards of ISO. The information was gathered through an interview, the application of a checklist, observations and a direct contact with the company. Additionally, the SWOT matrix and the Cause-and-Effect diagram were applied, in order to obtain a broad perspective of the internal functioning of RAN – CARS S.A, and in this way focus the IMS to the specific needs of the company. Subsequently, the planning of the structure of the IMS was designed under the ISO standards initially mentioned, in order to balance the corresponding actions to the design; also, to classify, identify and characterize the process of this study according to the concurrence degree in the company with the subsequent activities, and thus, a clear vision of the process was obtained. Finally, the documentation of the requirements, protocols and procedures necessary for ISO 9001: 2015 and ISO 45001: 2018 standards was done. In this way the Integrated Management System for RAN – CARS S.A.S. was carried out.