Plan de mejora en proceso de cartera y gestión de cobro a deudores de San José del Guaviare.

Abstract

Given the importance of collection of the overdue portfolio, there are lawyers in the company who have specialized in this activity, so they have extensive experience to persuade the delinquent to pay the debt and reach payment agreements or in the latter case initiate an executive process to achieve payment. Initially, the entity makes an analysis of the viability of the recovery of the portfolio, reviewing the amount, time of default, guarantees granted, among others. Normally constant harassment, lack of respect or threats of a legal collection are not the best ways to achieve a prompt payment, so it is important to have people experienced in the collection, because the way to contact the debtor, the frequency and respect in many cases leads to a prompt payment that leads to a benefit in the short and medium term for the company and maintain commercial relations between the parties. For that reason, in the following work they will be able to find the improvement plan established to solve that need of a system of collection of portfolio that allows him to have a greater effectiveness to control the processes that the company realizes for its users as for the process of collection of money for overdue invoices of more than 5 months and more than 500.000. They will also be able to see the results obtained, demonstrating the importance of having an established system of processes for the efficient recovery of portfolios and the management of timely payments from users. The company is recommended to have more efficient methods to evaluate the service provided and to have a customer service manual, which will strengthen aspects such as: knowing the customer, offering quality services, communication and handling of complaints, selection techniques and process improvement.