Herramientas de mejora continua y su aplicabilidad en el Hospital Regional de la Orinoquia-HORO.

Abstract

In an analysis in consequence of the situation in which the world population finds itself due to the new coronavirus and the various factors that have made their controls given the spread of the virus are almost null, it is determined to analyze the importance of a public entity-Hospital regional de la Orinoquia- and its inference in the use of continuous improvement tools in contrast to the scenario currently presented by the pandemic of Sars-Cov-2, Accordingly, the basic concept of the tools for the continuous improvement of the processes is taken as a starting point and reference, going into each one of them in order to explain their operation in the organizations, and in this way to be able to determine the impact that these tools can have in a public institution of the health sector, such as the Orinoquia Regional Hospital. On the other hand, the development of this research takes place mainly in the Human Resources Area of the Hospital, since it is the place where we focused on implementing one of the continuous improvement tools, in this case the control chart, in order to determine the different defects or errors in the tasks performed by the personnel of the area, In this case, it was concluded that the different professionals of the Human Resources area such as the coordinator, psychologist or lawyer are the ones who make fewer mistakes in their respective tasks, compared to the administrative assistants and auditors who also perform their work in the same area. It is also intended to investigate the use of continuous improvement tools and their implementation in the Hospital sector in Colombia, establishing as an objective to identify the use of such tools in this case, if any, in the Orinoquia Regional Hospital, defining in a clear and structured way each tool and how each one is developed within the organizations.