Plan estratégico para la gestión de servicios médicos basados en telesalud bajo fundamentos de actividades de estrategia de ITIL V3.

Abstract

The management of health services aimed at creating a range of services that meet the needs of users is a topic of great importance at present. In view of this situation, this project proposes an initiative aimed at the construction of a strategic plan for health services based on Telehealth, taking into account good practices in the management of services based on technological infrastructure of the ITIL V3 Library. This research results in a series of activities that allow the construction of a flow of services based on the needs demanded by the users, the impact opportunities of Telehealth, and the correct administration of the capacities and resources for the efficient management of the health services that are linked to the initiative.