Carga laboral y las dinámicas familiares del personal administrativo de la clínica norte S.A.

Abstract

This investigation project had as objective identify the relationship between workload and family dynamics, other planted objectives were oriented to evaluate both areas before mentioned. With that in mind, the investigators applied two instruments, the Family-Work interaction Test (SWING) and the instrument that was validated by three experts, Family-Work dynamic test (TRAFAM) The test were applied to 40 administrative workers of the Clinica Norte in Cúcuta, Norte de Santander. The methodology used in this investigation was quantitative. In the results was found that the workload of most participants is high (90%) those results determinate that the family dynamic results were negative, been given that the roles in the family are undefined for the 75% of the population, about communication, the 73% of the participants have a middle range of communication, the 70% presents an low defined rules. It also was identified that the workload influences negatively in the family dynamics and that the family influences negatively labor, given that those variables obtain the highest percentage in the second test. In general, it was make evident that the workload affects family and the other way around in persons that work in environments whit high workload in their functions or duties of their role, in this case, as a Clínica Norte administrative operator.