Implementación de un plan de mejora a los procesos críticos en el Área de Administración ventas, Soldaduras West Arco (Bogotá).

Abstract

The following Report is presented as a final requirement to apply for the title of Business Administrator and contains the diagnosis, analysis and implementation of improvement strategies for the Sales Administration area of the Soldaduras West Arco company in Bogotá D.C.

The paper seeks to inform the reader about each of the processes that are carried out in the aforementioned area, in order to understand their strengths and weaknesses, seeking to mitigate errors and take advantage of opportunities that help workers to be more efficient.

Finally, there are the conclusions and recommendations for the area, in addition to the experiences lived in university practice, along with the learning and reinforcements in the knowledge acquired in the university career.