Diseño del sistema integrado de gestión basado en las normas ISO 9001:2015 e ISO 14001:2015 en la fundación Sikuaso Ipsi de la ciudad de Tame (Arauca).

Abstract

In the present project an integrated management system was carried out under the guidelines of the standards NTC ISO 9001: 2015, quality management system and ISO 14001: 2015, environmental management system, in the Sikuaso IPSI foundation, with headquarters in the department of Arauca. This proposal was divided into three stages: diagnosis in which I collect and analyze the information to achieve evidence of the state in which the foundation is located, determining which areas were deficient in the processes and those that offered the greatest potential, in the planning they were identified the processes and the strategic direction of the company was carried out, as well as the necessary documents to continue with the final stage of documentation where the necessary standards for compliance with the requirements of each standard were determined, designing each of the necessary procedures for structuring of the integrated management system. In the complementation of the document, a proposal was made for the implementation of the integrated management system and to be able to offer a quality service which provides benefits to the environment. Based on the importance and the impact generated by the integral management system, we sought to improve the performance of the processes, optimize resources and improve the environmental conditions of the internal staff and meet the needs of the users that are related to the entity, guaranteeing institutional solidity and strengthening labor competencies.