Diseño de una propuesta de mejoramiento para la administración de la estación de servicio de la empresa Cotranal Ltda.

Abstract

The company Cotranal LTDA, located as headquarters in the city of Pamplona Norte de Santander, has as main economic activity the provision of public transport; However, it has a Service Station where five types of service are offered: greasing, washing, parking, oil change and sale of gasoline. In addition, the company has a need that is the interest to know if it is viable that the Service Station is rented as it is now or Cotranal is the one who administers it directly, for it is established a feasibility study, where Three important aspects that are operational, technical and financial will be taken into account; But only the quantitative part of these aspects will be executed for this proposal and thus execute analysis of the data. However, it is possible to clarify that the greatest interest that the company presents is to know the financial part in a wide way, since it is where a decision can be made from the management if implementation is given to the proposal, which would give rise to a decision of This is to indicate in the study if the income for the company will be increased. In a way it can be mentioned that the study allows us to know what income the Service Station presents, the expenses and costs, in order to establish the utility and make a decision according to the need of the company as it is that it benefits, knowing that it Is a cooperative and this is not to have an enrichment of its own, but the greatest benefit is for the members and still have a good service to customers and users who want their business units such as public transport, hotels, Service station and turns.