Diseño de un modelo sostenible para la implementación de la norma técnica sectorial Colombiana NTS-TS 002 aplicado al Hotel Cotranal Plaza de Pamplona.

Abstract

The NTS-TS is a standard that arises with the purpose of attending to an increasingly demanding and better informed tourist demand and to meet the needs of improving the quality of the tourism offer, under a sustainable tourism approach. The design of the sustainable model can be used as a production method within the Accommodation and Lodging Establishments (EAH), where each implementation phase makes use of statistical tools that indicate the results that are presented as it goes Implementing the method. The most important thing to keep in mind when applying the sustainability system is to know what the problems are happening for the accommodation and accommodation establishments (EAH), either in the control of requirements required by the standard of way Internal and external in order to give a direct solution. The primary objective of this project is to design a Sustainable model within which documentary models are already provided by the guide of Sectorial Technical Norm 002, through which the hotel benefits by allowing in its implementation an increase in productivity in the service Provided to the client and to be more competitive in the hotel market, this through a descriptive research since it is a tool that allows to describe the current situation of the process by means of the elaboration of a diagnosis and the matrix of environmental, socio-cultural and economic impacts for later Perform an analysis of the results obtained. The result that is desired to obtain with the elaboration of this project is to improve the processes and control of the hotel's external customers and added value in the implementation of the Standard to make the hotel more competitive in the region.