Creación de un manual de funciones en Positiva Compañía de Seguros S.A para intervención y mantenimiento empresas ARL.

Abstract

The professional practice is the opportunity for the professional in training to enter a training stage and become aware and adapt to working life, giving everything of itself to receive in return enriching experiences that allow the performance of their skills, attitudes and managerial aptitudes for a demanding, aggressive and changing environment. The following document first describes the company (Positive Company Insurance), followed by a brief diagnosis from the point of view as a student of business administration of the University of Pamplona, the experience of professional practice, and how through it he was able to create and provide a tool which is useful for the performance of the functions of the commercial area, specifically the post-sale service and maintenance ARL, and in the end note the result of all this set of actions carried out in this period of time; thanks to the opportunity that God gave me, the State Youth program and the family compensation fund Comfiar.