Diseño de un plan estratégico que permita el fortalecimiento de las competencias del personal de la sección de Divulgación del Banco de la Republica - Bogotá D.C.

Abstract

This document is intended to publicize the work of business practice which was conducted in the dissemination section of the Bank of the Republic Bogotá D.C; This link aims to support the work of this section, from which the proposal of "DESIGN OF A STRATEGIC PLAN THAT ALLOWS THE STRENGTHENING OF THE COMPETENCES OF THE PERSONNEL OF THE DISTRIBUTION SECTION OF THE BANK OF THE REPUBLIC - BOGOTA DC" where the work as an intern it was mainly to strengthen the development of the processes and activities of the section through the design of the process manual that aims to provide opportunities for improvement not only in skills but also in the attitudes of the section officials, which entails to improve their knowledge and skills, to increase the level of productivity, quantitatively and qualitatively and in this way direct them to the fulfillment of both personal and organizational objectives. Currently, organizations worldwide move through processes and the need arises to control each process so that it is developed in an efficient manner, which is why procedural manuals are important, which at the same time are operational guides sor the process that is assigned to a person or activity within an organization. This document is a compilation of information based on the process manual as a tool of it. This report ends with the conclusions, recommendations and scope of the practice where the fulfillment of each one of the objectives and the experience that was had during the business practice is exposed.