La mediación comunitaria como estrategia de resolución de conflictos intergrupales para contribuir en la convivencia ciudadana del barrio El Olivo, en Pamplona.

Abstract

This research project is based on community mediation as a strategy to solve inter-group conflicts contributing to the coexistence of the habitants from the neighborhood "El Olivo" in Pamplona Norte de Santander. This project aims to identify the characteristics and advantages of community mediation, improve the coexistence and suggest the implementation of mediation fostering it as a mechanism to solve conflicts through different activities, trainings, talks, and didactic strategies. This work was carried out under the methodology of a qualitative paradigm which is developed through action research. The instruments such as semi-structured interviews and direct observation were made according to this approach. The population of the current research was the community "El Olivo" neighborhood, in which approximately 20 people actively participated throughout the process. Finally, the purpose of this project is to use community mediation to contribute to the improvement of coexistence in the "El Olivo" neighborhood, so that the inhabitants of the community get to know how to solve their conflicts peacefully, understand their roles, and recognize the importance of coexistence inside and outside the neighborhood.