Diseño de una guía práctica bajo los criterios de la norma iso 26000:2010 para la empresa comunitaria de acueducto, alcantarillado y aseo ecaaas-e.s.p. del municipio de Saravena, Arauca

Abstract

The objective of this research work is to determine and analyze the level of application of socially responsible standards or policies in the ECAAAS-ESP company, based on the ISO 26000 standard. For this, the research had a descriptive scope and a mixed approach, Therefore, the data collection was carried out by means of a questionnaire to 45 people and all the material necessary for the present study relevant to the research topic was collected through trades, reports, etc., linked to the community project. The issue in which the one that stands out the most is active participation in the development of the community, since this community project was created for social purposes and, therefore, is its reason for being. On the other hand, the fundamental matter that presents some shortcomings according to its issues, is fair operating practices, due to the increase in accidents and morbidity of workers during the period (2018- 2021), but these are things that can be improved. Likewise, it was possible to show that the company carries out various activities in the three dimensions of CSR among the most important; guarantee compliance with human rights, care for the environment, and practices of transparency and legality in each of its processes. Another important result is that the community project has been recognized for being an entity that complies in certain aspects considered socially responsible, generating trust and reliability with its stakeholders. In conclusion, the community project has achieved a high level of CSR because it focuses on the three main axes; social responsibility, economic responsibility and environmental responsibility. The study carried out allowed us to know how the company is in CSR, however, the research was emphasized only in the workers and leaders of the community project, so that in a longer period of time the other interest groups are involved.