Gestión y Estrategias de Resolución de Conflictos en funcionarios de la Unidad de Laboratorios de la Universidad de Pamplona Norte de Santander, Colombia.

Abstract

strategies are managed and implemented in the laboratory unit of the University of Pamplona. For this purpose, a bibliographic review of the object of study was started, taking into account its characteristics, its classification and its incidence in the different areas. Next, a methodology based on the qualitative approach was proposed through the Research-Action method, from which two instruments were applied: interviews with administrative managers; and focus group to Laboratory Assistants. The first was structured by twenty-one questions organized into six categories: University laboratories; Staff bonding; conflicts; Conflict management; Conflict resolution; and labor peace. The second, for six questions organized into six categories: University laboratories; Labor Relations; conflicts; Conflict management; Conflict resolution; and labor peace. Regarding the results, it is highlighted that in the Laboratory Unit there are no protocols for the management and resolution of conflicts; that the staff is fully willing to resolve conflicts through dialogue, and that the main affectation of the staff has to do with the type of contract. Based on the results, an intervention proposal was designed, which was socialized and perceived by managers and assistants as very pertinent and timely to strengthen interpersonal relationships within the Unit.