Sistema Integrado de Gestión del proceso de adquisición y comercialización de productos agropecuarios soportado en las normas NTC- ISO 9001 y NTC- ISO 45001 para la Agropecuaria el Granjero de la ciudad de Pamplona.

Abstract

Agropecuaria El Granjero is a company dedicated to the acquisition and commercialization of agricultural supplies, food for big and small animals, veterinary medicine, among other complementary services, located in Pamplona city, which seeks to achieve improvement, quality, safety and health actions at work, in order to be more competitive in the market, managing to satisfy the needs of its clients, protection for its employees, social welfare and achieve continuous growth through the design of an integrated management system based on technical standards Colombian ISO 9001:2015 and ISO 45001:2018, for the process of acquisition and commercialization of agricultural products. The objective of this work was to design an integrated management system supported by the NTC-ISO 9001 and NTC-ISO 45001 standards for the Agropecuaria El Granjero in Pamplona city. To achieve the above, the diagnosis of the current situation of the company was initially proposed through an evaluation of the quality management process. Next, a planning of the activities that allow reaching the integration process of the ISO 9001: 2015 and the NTC ISO 45001: 2018 systems was carried out. Finally, the documentation of the company's processes was designed in relation to the standards. The design of an integrated management system allows the improvement of processes, greater customer satisfaction, continuous improvement and a high position in the market, for which it is concluded that with this work the company will improve its processes, provision of service and safety of its workers.