Evaluación de la atención primaria de salud desde la perspectiva del adulto, en una Institución Pública de Salud, Norte de Santander 2022.

Abstract

Primary health care is a strategy that seeks to guarantee the highest possible level of health and well-being. Objective: To evaluate primary health care from the perspective of adults in a public health institution in Norte de Santander. Material and method: Cross-sectional descriptive quantitative study, carried out on 92 users aged between 29-59 years of age from a basic unit in Norte de Santander. Study variables: gender, age, marital status, education, affiliation to the health system, occupation and PHC attributes. The data obtained were analyzed using the SPS statistical program to obtain graphs according to the variables to be studied. Results: In the studied sample, it is observed that 91% of the participants belong to the female sex, with ages of 54-59 years with 35%, 74% are living in free union, 50% are high school graduates, the 99% have a subsidized health regime and 57% of the users are dedicated to the home. Regarding the results of the 6 evaluated attributes, it was found that in accessible services and first contact there is an unacceptable result in 91.21%; in the community approach an unacceptable result is found in 87.91%, the family approach is found an unacceptable result in 58.24%. Likewise, we have the attributes that had an acceptable result: continuous and global care, 63.74% acceptable; coordination with other levels of the health system 51.65% acceptable and finally cultural competence 63.74% acceptable result. Conclusions: The good attention in the institution is highlighted, where the majority of the users consider that they receive good treatment and trust from the medical and technical personnel of the assistance center when expressing their health problem and regarding the attributes that their compliance is unacceptable. It seeks to improve regarding the care and experience of users, as well as their families.