Diseño del sistema integrado de gestión, bajo los lineamientos de las normas ISO NTC 9001:2015 y OHSAS 18001:2007 para la cooperativa de transportadores de Arauquita Cootranar.

Abstract

Any organization that pretends to be configured as one with the best alternatives in the market, must generate and develop procedures focused on continuous improvement both internally and externally, resulting in substantial benefits for it. Which implies, from the outside, knowledge of the market, its potential alliances, partners, competitors and the service. At the same time as from or internal, operating conditions and management systems, planned, developed, executed, evaluated and internally fed back into each of their areas or organizational processes. Thus, every company, organization or institution in the different spaces in which it is developed must implement the respective regulations, and that does not intend more than to generate safety and welfare to the organization, in addition to the monitoring of a comprehensive management system, which allows the prevention, cost savings, and competitiveness, that is, an intrinsic and extrinsic gain for the company. Fact that would not be possible without the participation and active commitment of its members and the organization as such, especially human talent and senior management. Being for that reason, the one that for the sake of the scope of the Quality and the maintenance of the institutional and commercial well-being, have been chosen to use management tools that standardize or standardize the parameters, and institutional or organizational procedures; thus guaranteeing the direction of the investment, as well as a greater control and efficiency in making decisions based on real events, with an efficient administration of the resources as the costs decrease, and therefore the expenses, with the consequent obtaining of a greater utility and better results in investment processes Hence the importance that organizations create and implement quality management systems, environment, and health and safety at work, which establish a compatibility between one and another Thus, the company COOTRANAR, with headquarters in the municipality of Arauquita and with coverage throughout the country understanding the importance of quality, safety and health at work and in general, continuous improvement in all aspects of the company, saw the need and assumed the commitment to design and implement an Integrated Management System (SGI), which protects human talent and each of the processes that comprise it, seeking the integration of these processes, as well as the success of long term, and the improvement of its results with the commitment of senior management and all its employees. In such a way that COOTRANAR designs, and implements, an integrated Management System based on ISO NTC 9001: 2015 and ISO NTC 18001: 2017; which contains interrelated the processes indicated in the system of quality, safety and health at work from the strategic, mission, and support processes. In which the mission process encompasses the operational management or process of development and commercialization of the vehicle fleet under which the programming and organization of passenger transportation is planned or organized, constituting the most visible action of the organization towards the user, being for this purpose, an evaluation of the operative process as an important part of the organization's work is carried out. Therefore, in terms of the proposal to be developed, a diagnosis of the operational process will be specifically made, with which it is intended to show the current state of the process, with respect to the integral management system based on the ISO NTC 9001 standard.: 2015 and ISO NTC 18001: 2017, finalizing with the results of said diagnosis, and making recommendations to it according to the findings derived from the evaluation.