Diseño del sistema integrado de gestión basado en las normas ISO 9001:2015 e ISO 14001:2015 en la alcaldía de Cacota (Norte de Santander).

Abstract

Day by day the standardization of processes becomes more relevant as a tool that allows all types of organizations to improve and optimize their activity; and the existence of different approaches according to the area of each system, conserving common characteristics allows organizations to integrate them according to their needs and areas of search for continuous improvement facilitating their application making it efficient from different points of view. With this in mind, the project developed below presents the design of an Integrated Management System based on the standards NTC ISO 9001: 2015 and NTC ISO 14001: 2015 in the Mayor's Office of Cácota, Norte de Santander, an entity of a governmental nature that In spite of having dependence on the state, it is an organization and as such it can be greatly benefited by allowing it to focus its activities in such a way that it can achieve its main goals, having greater and better impact on the society for which it works and the environment in which it develops. In compliance with the guidelines given by the educational institution, the project focuses on two processes: the mission process, the Technical Assistance Unit and the support process for Acquisition of Goods and Services. This project was divided into three stages: initially a diagnosis was developed evaluating the initial state of the organization and based on this take the actions for the second stage: the design, where the creation and / or adjustment of the necessary elements was carried out. Shaping the integrated system for the organization in particular. Finally, the last stage was the socialization of the results obtained before the organization in two periods, the first before the top management and the second before the people involved in the processes addressed.