Diseño de un sistema integrado de gestión bajo los lineamientos de la norma NTC ISO 9001:2015 y OSHAS 18001:2007 en la empresa Ryctel LTDA.

Abstract

This project is based on the design, planning, documentation and implementation of an Integrated Management System under the guidelines of NTC ISO 9001: 2015 and NTC OHSAS 18001: 2007 standards in the company RYCTEL LTDA, This allows the members of the Organization know and work focused on satisfying the needs of the client, as well as working in an environment that provides Occupational Safety and Health. A diagnosis of the current situation of the company was developed against the requirements demanded by the norm NTC ISO 9001: 2015 and NTC OHSAS 18001: 2007 giving as result that the company complies with the requirements established by NTC ISO 9001 Except for the new requirements and considerations of NTC ISO 9001: 2015 and requirements of NTC OHSAS 18001: 2007, which allows the design and planning of a single management system. The implementation of the system was carried out by performing the following stages: diagnosis, planning, documentation, implementation, awareness raising, training and finally an internal audit following the Deming cycle methodology in order to promote a continuous improvement in all processes that are developed in the business.