Diseño del sistema integrado de gestión basado en las NTC ISO 9001:2015 y NTC OHSAS 18001:2007 para el proceso de fabricación de helados de la empresa helados Drucky de la ciudad de Pamplona.

Abstract

In the following work we present the methodology established for the design of an Integrated Management System for the company Drucky Ice Cream located in the city of Pamplona; protected under ISO 9001 Quality Management and OHSAS 18001 Occupational Health and Safety Management. In order to start the execution of the project a diagnosis of the aspects and conditions that constituted the company was made, analyzing both the strengths and weaknesses of the same; managing to identify the problems that the company has and the emerging needs in relation to the design of an Integrated Management System. Following this, strategic planning components such as policy, quality objectives, mission and vision were designed to focus the company as a productive unit that works efficiently in search of continuous improvement. In addition, the process map was designed to identify the prioritization of the processes as well as the characterization of the production process, being the missionary process for which the company is right. As a complement to this, the risk matrix was designed in the company for the production process given that it is the point where the highest level of risk is identified for the workers. Finally, a study of the documentary art of the company was carried out, identifying the existing documents and the necessary modifications that they require, as well as the design of additional documents that contribute to the better control of the information of the company. The objective of the initial work was achieved thanks to the knowledge acquired in the development of the specialization, as well as the disposal of the company HELADOS DRUCKY.